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Delivery Information

Delivery and Shipping

Collections

We are web based sellers so do not allow collections (pick up) sorry. All items will be consigned by Courier.

Shipping/Courier

Shipping is by Courier and for orders over $50 this will generally be by signature required courier. 

Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).  Shipping rates indicated in the listing are indicative only and subject to our confirmation.  It is important that full addresses are provided to ensure accurate shipping.  Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc.  If you require delivery to these locations please ask for confirmation that we can ship and a rate BEFORE paying.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge may be applied to all freight. 

Expected Delivery Times

We endeavour to despatch all orders the next working day from when you make your payment.  In the case of bank despoits made on a weekend the payment is not processed until Monday night so we would endeavour to despatch on the Tuesday.  The courier company target delivery times are:

  • North Island - 2-3 working days
  • South Island - 3-4 working days
  • If rural or a NZ offshore island e.g. Great Barrier, Waiheke, then allow another 2-3 working days.

We will normally send an email around 7pm on the day of despatch with courier tracking numbers and a link to their tracking website and a contact phone number so you can keep tabs on the delivery of your package.