Refund policy

ShooAway Guarantee

We're so confident you'll love your ShooAway fly repeller that it's guaranteed to work, or your money back - no questions asked.

The guarantee runs for 30 days from the date you receive your order. If you're not satisfied for any reason within that time, contact us at info@shooaway.co.nz to arrange your return, then send the unit back to us at 68 Tallyho Street, Rotorua, New Zealand, in its original packaging.

The refund covers the product cost only. Return shipping is at your own expense and is not refunded. Once we've received the returned unit, we'll process your refund within 10 business days.

Because this guarantee covers products you've actually used to see if they work for you, it doesn't require the item to be unworn or unused - just returned in its original packaging. If you'd rather return an unopened, unused item for a straightforward change of mind, see Returns below instead.

Returns

Alongside the ShooAway Guarantee above, we also have a standard 30-day return policy for change-of-mind returns, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shooaway.co.nz. Please note that returns will need to be sent to the following address: 68 Tallyho Street, Rotorua, New Zealand.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shooaway.co.nz.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your Consumer Guarantees Act Rights

Nothing in this policy limits or excludes any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If an item is faulty, not fit for purpose, or not as described, you're entitled to a repair, replacement or refund under New Zealand law regardless of the 30-day window or condition requirements set out above, which apply to change-of-mind returns.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@shooaway.co.nz.